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Missing bins on your collection day is inconvenient but our vehicle replacement programme means that this is being tackled. We have bought a number of new vehicles, including new compactors and waste collection lorries, to replace older unreliable vehicles something that will happen over the next few months. In the meantime we are speaking with residents to see if there are any other practical measures we can take that would help reduce inconvenience. Our new waste collection crews are carrying out refresher training and we have been doing everything possible to minimise missed collections.

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The rollout of our new collection vehicles is complete, and we plan to return to our normal schedule as quickly as possible. There have been a small number of instances where residents'wheelie bins have not been emptied by the expected time in our recent refuse collections. We investigate each missed collection. We love what we do, we’re fully insured, and are very flexible with our service. Client satisfaction is at the heart of everything we do.
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Working with Refuse Collection Chesham, we have taken a number of steps which has already helped to bring the backlog of missed collections back under control. This included mobilising more refuse and recycling vehicles to clear the backlog. Refuse collectors are now working seven days a week to recover the situation and we will be asking residents to put out their waste on the next available day because any missed collections by then should be relatively minor.
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The lifting of the national recycling target in April 2015 meant that Buckinghamshire County Council had an immediate £900,000 cut to deal with.   This meant that some areas of the county saw waste collections delayed or missed. Collections have since been resolved with all waste being collected and there have only been a few issues reported. We are currently buying new refuse collection vehicles which means that we have a great number of old refuse collection vehicles on the road.
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This has contributed to the problem and we will ensure that all vehicles are fully maintained and checked over the next few weeks to ensure that this issue doesn't continue. I am pleased to say that the majority of missed waste collections in the district are now being resolved and that wasted time is being made up by additional collections. Additional vehicles have also been bought into the depot to ensure that we can clear any backlog as quickly as possible.

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The refuse collection in Chesham Buckinghamshire has been improved. Chesham Buckinghamshire Council is responsible for supporting the local residents and businesses with clear up of waste materials around their properties. Bill Chapple, Buckinghamshire Council's Cabinet Member for Environment and Climate Change, said: 'We would like to apologise to Mr Goulder and other residents who have experienced missed waste collections in recent weeks. Feel free to contact us if you have any questions about our services or would like a quote for your next project.

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We actually do care about our customers in Chesham and we try our best to look after them. Our hard working refuse collection team is currently struggling to make their already busy workload fit in with the recently introduced changes to the recycling system. We appreciate that this is extremely frustrating for residents who are used to a weekly waste collection. Bill Chapple, Buckinghamshire Council's Cabinet Member for Environment and Climate Change, said: "We have been working hard to recruit more drivers in Chesham, and are sorry for the inconvenience caused during this time.

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We hope that residents like Mr Goulder, and others affected, will continue to use our refuse and recycling services. "We have had a spate of sickness amongst our refuse crews and other staff including drivers. This has led to us having to revise the timetable to better suit the needs of these staff. We are also focusing our resources on this work as this is what the residents of Chesham want from us most. Bill Chapple, Buckinghamshire Council's Cabinet Member for Environment and Climate Change, said: "We have had some problems with the new waste collection vehicles and I am sorry we have let Mr Goulder down.

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We will ensure he does not suffer any penalty. I have met with Mr Goulder this morning and I can confirm that we are organising a team to visit his property and work on rectifying the situation as quickly as possible. " We will approach local businesses for support in this process. Chesham Borough Council has recently downsized the number of collections it makes per week for each local area, to make sure that the maximum volume of rubbish is collected from each street.

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