South Norfolk Council has decided to remove a weekly collection of bulky waste from our street as of May 2017. They claim the cost of removing this bulky waste has become too expensive for the council to fund, and they have removed the service from this street and many others in Watton. While we were away on our winter break, one of our family members telephoned South Norfolk Council – who are working closely with Tuffnells to provide 'bulky waste collections'in the Watton area – and requested that she be booked in for collection as soon as possible.

My mother was in the process of moving house and had placed items in the garden, prior to him being available for collection. She arranged with South Norfolk Council to have this removed via their 'bulky waste collection'. They advised that they would be collecting these items on the 230915 at 10:00am, they arrived at 10:30am but only after us calling at 10:10am to advise them of their mistake. We have recently moved home and are eligible for the Community Collection Service, however we have been informed on numerous occasions that they (South Norfolk Council) do not collect 'bulky waste'.

After many telephone calls and emails to South Norfolk we finally became aware that they collect what they deem as 'bulky waste'. whatever this may be. Simply put, we have been very unhappy with the service that South Norfolk Council have provided with regard to this matter, one which is designed to help the people of Watton dispose of household rubbish that cannot be placed in normal refuse collections. I am unsure whether you are aware of the recent changes to South Norfolk Council's bulky waste collection policy and its impact on residents of Watton.